Once you receive an order confirmation by email, we will dispatch your order within 1-2 business days. We do our best to ship your order on the same day if the order is placed before 2 PM on weekdays. Please expect extra delivery time during public holidays and peak seasons. OjeOje cannot be held responsible for delays or incorrect deliveries by shipping companies.

All OjeOje products are shipped from Denmark. Shipping costs will be displayed in your order confirmation before payment. We pack all orders with great care and in specially protective boxes made from FSC-certified cardboard packaging. If, contrary to expectations, your items are damaged upon receipt, please report it to us immediately – and no later than 2 days after receipt. Report damage to contact@ojeoje.com

When purchasing glasses, accessories or merchandise from OjeOje for delivery outside the EU, you will not pay Danish VAT. However, import duties or taxes may apply to your package according to the national legislation of the destination country. Unfortunately, we cannot help you predict what amounts may be imposed on your order. As the buyer, it is your responsibility to pay all related import costs applicable in the country to which the package is delivered.

Our return policy grants you a 60-day right to return, refund, and cancel orders. Within these 60 days, we'll gladly accept your return with a wink! Every order includes a return card in the shipping box. We recommend returning your glasses in the same shipping box you received them in to make the return shipment as sustainable as possible.

Psst... we only accept returns of glasses sent directly to our address. Return packages sent to parcel shops or via cash on delivery will not be accepted.

When you return a pair of glasses, the return costs are borne by you as the buyer – unless, of course, we made an error in your order. In that case, we'll take care of it. Returns are at your own risk, so remember to save your shipping receipt as documentation that you sent the glasses and when.

We do not accept returns of glasses that have been used. The glasses must be in their original packaging and in a condition where they are still resalable. It is your responsibility as the customer that the glasses arrive in the same condition as when received.

Once we have received your glasses and approved the return, we will send you a new pair of glasses within 4-5 business days. If you have canceled your purchase, the amount will be refunded to your bank account once we have received your glasses and confirmed that they meet the guidelines for the right of withdrawal.

We cannot issue refunds to credit cards other than the one used when you paid for the order. This is how we help minimize the use of stolen credit cards. If you paid by bank transfer, remember to state your registration number and account number when returning.

Return address:
OjeOje
Chr. Winthers vej 12A
2800 Kgs. Lyngby
Denmark

Psst... we only accept returns of glasses sent directly to our address. Return packages sent to parcel shops or via cash on delivery will not be accepted.

Buy return label
To make it easier for you as a customer, we offer the option to purchase a return label here

We love to help!
If you have any questions, please contact us!
Monday to Friday: 10 AM - 3 PM
+45 60 58 00 96
contact@ojeoje.com

To make it easier for you as a customer, we offer the option to purchase a return label here

Køb kan annulleres på din kundekonto, indtast din e-mailadresse i feltet "E-mail", og klik derefter på "Fortsæt". Åbn den e-mail, der er sendt fra vores butik, i din e-mailkonto, og kopier den sekscifrede bekræftelseskode, der er inkluderet i e-mailen. Gå tilbage til onlinebutikken, og indtast derefter en sekscifret bekræftelseskode. Klik på "Anmod om annullering" for den ordre, du vil annullere. Hvis din ordre har mere end én vare, skal du vælge de varer, du vil annullere. Vælg en annullerings årsag, og tilføj en note til butikken. Klik på "Anmod om annullering".